Shipping policy
Thank you for shopping with Neonyx. We are committed to providing a clear and reliable shipping experience. Please review the information below regarding order processing, estimated delivery times, shipping addresses, delays, and delivery issues.
ORDER PROCESSING
All orders require approximately 1–2 business days to be processed before shipment.
Business days do not include weekends or holidays.
Once an order has been processed and shipped, it will begin its estimated delivery period.
Please note that processing time and shipping time are separate. The estimated delivery time begins after your order has been processed and shipped.
ESTIMATED SHIPPING TIME
Once your order has shipped, estimated delivery is approximately:
7–12 business days
Therefore, please allow for the 1–2 business day processing period in addition to the estimated shipping time.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs processing, holidays, weather conditions, high shipping volumes, or other circumstances outside of our reasonable control.
SHIPPING AVAILABILITY
Shipping availability is determined by the destination entered during checkout.
If we are unable to ship an order to the address provided, we will contact the customer using the contact information submitted with the order.
SHIPPING COSTS
Any applicable shipping charges will be displayed at checkout before the order is completed.
The customer will have the opportunity to review the available shipping information and total order cost before submitting payment.
ORDER CONFIRMATION
After placing an order, customers will receive an order confirmation using the contact information provided during checkout.
Please review your order information carefully and contact us as soon as possible if you notice an error.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please verify your name, street address, apartment or unit number (if applicable), city, state or province, postal code, country, and other relevant delivery information before completing your purchase.
If you notice an error in your shipping information, please contact us as soon as possible at:
We will make reasonable efforts to assist with address changes before an order is processed or shipped. However, we cannot guarantee that changes can be made once fulfillment has begun.
INCORRECT OR INCOMPLETE ADDRESSES
Neonyx is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
If a package is returned because of an incorrect or incomplete address, please contact us so we can review the available options for your order.
SHIPPING DELAYS
While we aim to have orders delivered within the estimated timeframe, occasional delays may occur.
Possible causes of delays include, but are not limited to:
- Carrier delays
- Customs processing
- Severe weather
- Holidays
- High shipping volumes
- Transportation disruptions
- Incorrect or incomplete shipping information
- Other circumstances outside our reasonable control
Estimated delivery times are provided as estimates and should not be considered guaranteed delivery dates.
If your order experiences an unusual delay, please contact us at dm7279277@gmail.com so we can review the available information regarding your shipment.
CUSTOMS, DUTIES AND TAXES
International shipments may be subject to customs processing, import duties, taxes, or other fees depending on the destination country's laws and regulations.
Any customs duties, import taxes, or similar charges that may apply will be handled according to the laws and requirements of the destination country.
Customs processing may also affect delivery times.
DAMAGED OR INCORRECT ORDERS
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at dm7279277@gmail.com.
Please include your order number, a description of the issue, and any relevant photos or information that can help us review the situation.
We will evaluate the issue and work with you on an appropriate solution in accordance with our policies and applicable law.
LOST OR MISSING PACKAGES
If you believe your package has been lost or is experiencing an unusual delivery issue, please contact us at dm7279277@gmail.com.
Please provide your order number and relevant delivery information so we can review the available shipment information and assist you.
DELIVERED BUT NOT RECEIVED
If your shipping information indicates that an order has been delivered but you cannot locate the package, please first check the delivery location, surrounding areas, household members, neighbors, or other locations where the carrier may have left the package.
If you are still unable to locate it, contact us at dm7279277@gmail.com so we can review the available information.
RETURNS AND REFUNDS
Neonyx offers a 90-day return period.
You have 90 days after receiving your item to request an eligible return.
Returns and refunds are subject to the requirements and conditions stated in our Return & Refund Policy.
Please review our Return & Refund Policy before requesting a return.
CONTACT INFORMATION
If you have any questions about shipping, delivery, or your order, please contact us at:
Neonyx
Email: dm7279277@gmail.com
Customer Support: Please include your order number when contacting us about an existing order so we can assist you more efficiently.